Customer Support - Comprehensive Technical and After-Sales Services

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Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Product Quality Assurance: QI ' E Group is dedicated to supplying superior grain and oil machinery that conforms to international benchmarks and certifications. Our production process is guided by the ISO9001:2000 quality management system certification, ensuring our products and operations are at the forefront of the industry. Should any manufacturing-related product defects arise, QI ' E Group adheres to all pertinent laws and regulations, offering complimentary repair or replacement services to our clients. 2. User Privacy Protection: We prioritize the safeguarding of our users' personal data and privacy. QI ' E Group complies with applicable privacy legislation and will not disclose any personal data to third parties without the explicit consent of the user, except when legally mandated or through established partnerships that honor privacy agreements. 3. Return and Exchange Policy: QI ' E Group offers adaptable return and exchange options. If a product experiences non-user-induced damage or performance problems within the stipulated period, customers may initiate a return or exchange by adhering to our outlined process. These policies delineate the required procedures, criteria, and timelines to assure a fair and efficient return process. 4. After-Sales Support Commitment: Our goal is to provide thorough after-sales support, including installation assistance, operational training, and technical help, empowering customers to maximize the use of our products and solutions. Customers can anticipate prompt responses and expert advice for any inquiries related to our products or services through our service hotline or online customer support. 5. Compliance with Legal Standards: QI ' E Group complies with all relevant laws and regulations in the countries where we operate and the regions we serve, in addition to adhering to the applicable trade regulations in the global market. Our business practices are founded on ethical principles and legal compliance, ensuring the integrity and fairness of all our transactions. 6. Amendment Notification: QI ' E Group retains the right to modify and update this policy at any time. Users will be informed about any changes to the policy through our official website or other suitable channels. Continued utilization of our services implies acceptance of the revised terms. 7. Dispute Resolution Mechanism: In the event of a dispute, QI ' E Group will first seek to resolve the issue through negotiation. If a resolution cannot be achieved, the matter will be escalated to the competent court located where QI ' E Group resides for judicial resolution. We are committed to sincerely protecting our customers' interests, ensuring a fair and transparent dispute resolution process. This policy functions as an official declaration from QI ' E Group, aimed at sustaining professionalism and accuracy in our operations, avoiding any exaggerated or misleading representations, and consistently safeguarding customer rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise After-Sales Service Agreement: 1. Warranty Policy: 1. All products supplied by QI ' E Group are backed by a one-year warranty that starts from the date of successful installation and operational commencement. 2. If any equipment malfunctions or incurs damage due to inherent quality defects during this warranty period, QI ' E Group will offer users free repair or replacement services. 2. Technical Assistance: 1. We provide thorough guidance for product installation and operational initiation to ensure users can utilize the equipment correctly. 2. In-depth training on operation and technical consultation services will assist customers in understanding the equipment's functionality and maintenance procedures. 3. Users can obtain technical support via phone, video, or email to quickly address their inquiries and resolve any technical challenges. 3. Maintenance Services: 1. We ensure a maintenance service response time of within 24 hours on business days, with accelerated responses available for urgent issues. 2. For damages not attributed to user actions, only the necessary replacement part costs will be charged to the user. 3. Regular inspections and maintenance services are undertaken to ensure optimal operational stability. 4. Spare Parts Availability: 1. We guarantee effective and prompt spare parts supply services to support the ongoing stable operation of customer equipment. 2. Maintenance and support services for phased-out or upgraded equipment remain accessible. 5. Response Commitment: 1. Upon receipt of a reported issue, the QI ' E Group After-Sales Service Center ensures a response within 4 hours. 2. Actual response times may vary based on real-time conditions and regional factors to deliver timely service to users. 6. Additional Services: 1. Customers have the option to enter into a maintenance service contract, which includes regular equipment inspections and specialized maintenance support. 2. We offer consultations and implementations for equipment upgrades and modifications aimed at enhancing the efficiency of users’ production processes. 7. Customer Input: 1. A feedback mechanism has been established to systematically capture user opinions and suggestions. 2. User feedback and recommendations are promptly addressed to continuously improve client satisfaction.

After-sales service

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Maintenance service

1. Prompt assistance and diagnostics: QI 'E Group offers instant support through phone or online channels, enabling rapid fault identification to minimize any downtime. 2. On-site repair services: Our expert technicians are equipped to arrive at the customer location in the shortest time possible for necessary repairs and maintenance. 3. Remote monitoring and technical assistance: We provide real-time support to clients, continuously observing the equipment's operational status to avert potential issues. 4. Spare parts availability: Our comprehensive spare parts inventory guarantees swift replacements, ensuring uninterrupted and stable equipment operation. 5. Preventive maintenance schedules: We create tailored maintenance plans based on the equipment's usage to extend its lifespan and maximize operational efficiency. 6. Training programs: We offer continuous training for equipment operation and maintenance, improving the self-reliance of the customer’s team and reducing long-term operational expenses. 7. Upgrade services: We provide timely software and hardware upgrades aligned with the cutting-edge technological advancements, ensuring the equipment remains up-to-date. 8. Transparent cost structure: Our pricing policy for maintenance services is straightforward and free of concealed charges, ensuring fairness and transparency for our clients. 9. Quality assurance measures: We comply with ISO9001:2000 quality management standards, ensuring the reliability and quality of all maintenance work carried out. 10. Innovative approaches: We continuously enhance maintenance technologies and techniques to offer more effective fault resolution and optimization strategies for equipment.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

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